You like what you see, but how does it work?

The process to work together is simple! We always start with a conversation. We’ll make an appointment to talk through what you’re looking to do and we’ll determine if it’s a good fit to move forward.

Then we’ll send over a PDF of questions for you (or your partners) to fill out. The more information, the better. Visual inspiration compiled either through Pinterest, a folder of images or links, or however else you’d feel comfortable will also be sent at this stage.

Then we’ll set up a call to talk through the answers, the experience, the visuals, and your ideas. This will set the tone for the first round and the overall direction as we begin.

Deliveries include as many ideas as humanly possible while still staying within the framework of the things discussed on the call. Deliveries are sent via PDF and accompanied by a Loom video so you can see the thought process that lead to the results you’re reviewing.

You send feedback in any way that feels comfortable. A call will more than likely be held so we can discuss your reactions, your
likes, your dislikes, and where you’d like to go from here.

This repeats until you are satisfied and works the same across every single service and offering. Our quotes always include
a baseline of 3 revisions with the ability to add more (most clients need only 2).

What happens if the contract runs out before we finish?

Having worked with literally thousands of clients over the last 16 years, we’ve gotten good at proposal a reasonable amount of time to handle the project, but sometimes it does happen. If the necessary components are sent before the contract finish date, we can do an extension of 7-14 days to wrap up the work. If the components to handle the project have not been sent, you unfortunately forfeit those elements.

I want to include my partner/spouse/friend/aunt as a consultant on the project. Can we do this?

We can, but not once the project has already started. As the people (and their opinions) increase, so does the time— and the cost. If the thing we’re working on is you or your business, you’re the one who matters the most and the work should reflect that.

If you’re in a group or partnership, that’s totally fine! As long as I know during the proposal and contract phase, we’re all good to go.

Why don’t you list prices on your site? I want to know I can afford you!

All prices are created specifically for the individual client and their particular project. The qualifying factors we take into account are based on where you're located, how long you've been in business, what type of business, what type of project, the style of the project, and if there's any rush with the deadline. 

We enjoy being that specific because it allows us to work with the widest range of clients and individuals possible, leaving room for all unlimited possibilities. 

Can you take care of everything? Logo, Brand, Print, Web, and Exhibition Design?

And copywriting, and business naming, and your packaging design, and how to connect to your target market, and how to effectively integrate all of your weird bits and pieces into an amazing business, and more. If we, for any reason, cannot take care of something- we know someone who does and we can partner up. 

I have a process that is very specific. Are you able to work in my process?

Unfortunately we can’t. See when you hire a creative professional you have to go with their process. You wouldn’t go to a restaurant just to tell the Chef how to cook the meal you ordered, right? Right.

The projects that succeed are projects where we’re trusted to get you where you want to go. Micromanagement, asking the hired professional to rework what comes natural (and has a proven history!) leads to project failure.

What if I don’t give you feedback or participate in the project?

This is supremely unfortunate but it does happen. It’s PF policy that if you fail to participate in your own project, you forfeit your deposit and if the contract runs out, your time to work together as well.

What’s with the different appointments? Which one is right for me?

This depends on the topic and the length of time you want to chat!

Fit Seekers are for meet and greets to determine if we even like working together. They're 30 minutes because sometimes you know right away. 

Feedback & Discussions are hour long meetings-– whether that's because we're mid process and we've got designs (or copy, or strategy, or or or or OR) to talk over, or we're finding ways to collaborate- this appointment is all about the length of time. 

Partnerships are 90 minute long meetings. I love to talk. If we get along well and we're setting up a time to talk, I'm probably going to suggest this length of time. It's juicylicious. 

What’s the difference between Consulting & Mentoring?

The subject matter!
Consulting is business related. Mentoring can include business related things, but will be delivered in a more personal way. 

How come I always have to schedule a call? Can’t you ever meet the day of?

We figured out a long time ago that Jenny’s brain needs a buffer of time between talking about work and making the work.  Scheduling calls allows her to maintain productivity flowing because the tasks are so different, but she can plan for it.  Brain needs are sacred needs. 

I’m not in Florida— or even the U.S. Can we still work together?

Absolutely! The majority of our clients are outside of Florida, if not the U.S. as well. We’ve worked with businesses in Australia, Brazil, even a collective of digital nomads that were spread across every continent at the same time. We’re very accustomed to navigating across time zones;  as long as we get along well and can understand each other, we can work together. 

Do we need to meet?

We do prefer to meet all of my clients and collaborators, but phone, Skype, Zoom, Facetime and even the face-to-face meeting all suffice. We like to know the personality, the humor and communication style, and the general personness that we’re working with, and we’d imagine you'd want to meet me as well! This way you could for sure say that we are as awesome as this website would have you believe.

I don’t see any types of projects like the one I want to make.. can you still help me?

Oh yes! Yes we can! The projects (in The Muchness) are all that we’re currently offering. Even as I type this, there are projects we’re currently working on that have no precedent - not for us, not for anyone. This is the nature of creativity! Everyone brings something unique and your project is no exception.  If you don't see anything like it, it means you're truly being innovative- which is something we know inherently and can absolutely help you define for yourself. 

Do you require a deposit before starting work?

We do! There's an interesting level of commitment attached to money so if you're physically devoting your funds to this work, you're more likely to be emotionally and mentally devoted to it as well. 

How can I pay?

Like everything else in life: options are the way to go! We accept checks, PayPal, and QuickBooks – which allows users to pay with a credit card.  

Can I breakdown payments?

Of course. Everyone is different, and it goes without saying that everyone's situation is different as well. We are as flexible as can be, and we can always come to an arrangement that work best for us both. 

What happens if I need a revision after the project has finished?

This one is a bit tricky, but we do a flat rate of $250 for revisions after the completion of the project. Ideally, all revisions will be small and can be lumped together. Sometimes revisions take, well... revisioning, and the $250 has to be applied to each round of revisions handled post final file send off.  The lesson involved? Get all revisions handled before final files and everything is hunky dory. 

What happens if I need to cancel the project before completion?

The true answer: it depends on the type of project and why it needs to be cancelled, but... a helpful answer would be we would figure out what needs to happen to make things fair on both sides, and we move forward with what we've decided. 

Of course this is different than if we need to cancel the project, which results in half of the remaining monies to be paid upon cancellation. 

What if I don’t like the work you produce?

This has honestly been so rare because the type of work we produce is always based on what the discussions we’ve had with the client and agreed upon before even starting- but it does happen.  

If we're still mid process, we’ll take the client's feedback into consideration, usually over a call so that we can get on the same page as to where to head to next. 

If the client wasn't happy with the first draft, they'll usually be much more relieved by the second. 

Sometimes it's not a good working relationship, most times though, it's a miscommunication and that can be ironed out very quickly. 

I’m in a hurry. Can you turn my job around quickly?

Most jobs actually turn around quite quickly, but for those of us who are more in a hurry than most, we offer a 'Rush Retainer', which for a flat fee allows your project to be handled first. 

The Rush Retainer fee is decided by the amount of work, the tightness of the deadline, and how many other projects we've got at the time. 

Would you send me final files before I’ve finished paying?

Nope. What we would do is send you the invoice to finalize payments, and then we could send you whatever files you wanted. 

How about if I commit to something else while working with you? 

No!

How about if I ask really nicely (or really angrily)? 

Nope!

Geeze. You’re REALLY not going to send me final files early? 

No!!

Why are you so obsessed with this issue?!!

Because you would be amazed with the amount of people who have asked, demanded, and even fired us over our refusal to send them final files before they've sent final payment. You don't get to leave the grocery store munching on your yummy snacks until you pay– you don't get to enjoy the delicious creative fruits before you pay, either.